Frequently Asked Questions?

Should you have a concern, enquiry or feedback and would like to contact us use the form below.

Please note that this form will be answered by our Sales Department and should relate to purchases, product information, orders or errors on the site.

Have you subscribed and are having difficulties logging in?

Most likely your membership has not been activated.

When you subscribed to the site you should have received and email from us. If you can find this email (usually in your junk or spam folder) then click the link in the email to activate your membership. See below for more info.

Password are encrypted on our website in such a way that they can't be decrypted or stolen.

A new password can be generated for you at any time.

Just type your email in the form below and we will send it to you.

What are the Spinal Centre Delivery Times & Costs?

We will dispatch your orders from Melbourne, Australia. Orders received by 1.00pm will be dispatched on the same business day. Orders received after 1.00 pm will be dispatched on the next business day.

If an item is out of stock and remains on back order from the manufacturer for more than 72 hours we will contact you via email. Please check your email to be kept up the date with the whereabouts of your purchase.

'Spam' is a form of junk email containing information, products or invitations to things that you do not want. 'Viagra' and 'Calias' emails are an example of spam. About 95% if all email in the world is spam.

If you use a 'hotmail', 'yahoo' or 'bigpond' email address or provider, then your email automatically scanned and  has a very sophisticated 'spam filter'. A spam filter is a program that helps remove all the junk email from your mail inbox.

The problem is that the handful of individuals that create most of the spam email are very good at trying to dodge spam filters. So sometimes your regular email can end up being deleted by your spam filter in an effort to stop the junk email.

If you have subscribed to the site - but you are not getting our newsletter it is most likely in your junk email or the newsletter has been deleted by your spam filters.

If you can't log into the site, you won't get the newsletter - so go through the check list below.

If you can log in but you are not getting the newsletter reset your spam filters with spinalcentres.com.au as a trusted site.

Dr. Hooper is the founder and director of the Spinal and Natural Medicine Centres Group. He has a background based in Advanced Neuroscience and Chiropractic sciences.

Beyond this, Dr. Hooper has furthered his expertise in the areas of holistic health including Chinese medicine and Natural Medicine, specialising with a Masters in Acupuncture.

The Spinal Centre website acts as an online dispensary service for clients of Dr. Hooper's Spinal Centre practice or members of the public who are unable to obtain these products elsewhere.

You may purchase practitioner products from The Spinal Centre website but you need to identify your health care professional during subscription.

Use this form to cancel your subscription.

The information provided at or through this Site is general and is not advice on any particular matter. This website is not a substitute for our professional advice. You should not act on the basis of any information accessed at or through this Site without obtaining and considering appropriate professional advice upon your own circumstances.

This Site is provided to stimulate dialogue between patients of the Practices and Dr. Hooper or the practice team. The Site is not designed to replace the one to one consultation patients have with their own health care professional.